At Calista Voyages, we want you to be fully satisfied with every purchase. If for any reason you are not happy with your order, we offer an easy and transparent return and refund process.

Returns
You may request a return within 7 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
To initiate a return, please contact us at [email protected] with your order details and reason for return. Our support team will provide you with further instructions.

Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 5–7 business days. Since we operate on a cash-on-delivery basis, refunds will be issued through a suitable method agreed upon during the return process (such as bank transfer or store credit).

Exchange Policy
If you wish to exchange an item due to size, color, or product defect, please contact us within 7 days of receiving your order. Exchanges are subject to product availability.

Non-Returnable Items
Certain items, such as personalized or hygiene-related products, cannot be returned. These exceptions will be clearly mentioned on the product page.

Late or Missing Refunds
If you haven’t received your refund after 7 business days, please check your payment account again or contact your bank. If the issue persists, reach out to us at [email protected], and we will assist you promptly.

Contact Us
For any questions regarding returns or refunds, please email us at [email protected]. Our customer service team is here to help you.