Calista Voyages is committed to providing our customers with the best outdoor and travel gear. If youre not completely satisfied with your purchase, were here to help. Below are the details of our Return and Refund Policy. Return Requests To initiate a return, please email us at [email protected]. Make sure to include your order number and reason for the return in your email. Return requests must be made within 30 days of receiving your item.Conditions for Returns Items must be in their original condition, unused, and in the original packaging. We reserve the right to refuse returns that do not meet these criteria. Return Shipping Customers are responsible for the cost of return shipping unless otherwise agreed upon with our support team. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.Refund Process Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain amount of days, depending on your bank.Exchanges We do not offer exchanges. If you need a different size or color, please return your item for a refund and place a new order for the desired product.Contact Information For any questions regarding our Return and Refund Policy, please reach out via email at [email protected]. All customer communication is handled through email only.Thank you for choosing Calista Voyages! We appreciate your understanding and support.